The ConfirmConnect mobile application originally launched by Pitney Bowes in 2015 serves as the mobile companion to the Confirm Enterprise Infrastructure Asset Management (EIAM) solution.
ConfirmConnect is used by field inspectors to log infrastructure defects and condition surveys.
PROJECT OVERVIEW
With the ConfirmConnect visual identity and style guide established, the next challenge was extending it into a fully responsive UI. Field inspectors use a mix of phones and tablets on site, so the five core screens, Sign In, Task List, Navigation, Map and Condition Survey, needed layouts that adapted to each device rather than simply scaling the same design down.
ROLE
UX/UI Designer
I led the wireframing and hi-fi design, and maintained the design system for two years.
TOOLS
Adobe Photoshop
THE OUTCOME
The flow was handed off to development and shipped in 2015.
DESIGN PROCESS & STRATEGY
With the ConfirmConnect visual language established, the next phase focused on translating it into a responsive UI across device sizes. I wireframed each core flow, Sign In, task list, navigation, map and condition survey, at phone, 7-inch tablet and 10-inch tablet breakpoints, defining how layout, spacing and information density should adapt rather than simply scaling the same screen. These wireframes were then taken to hi-fi using the existing style guide, and I maintained consistency across the design system as new screens were added during ongoing development.
ConfirmConnect Sign In: Responsive Screens (10-inch, 7-inch tablet and smartphone)
Three implementations of the ConfirmConnect Sign In screen at different device sizes, a 10-inch tablet, a 7-inch tablet and a smartphone, each showing the logo, wordmark, Username/Password/Tenant fields and a blue Sign In button, with a "© 2014 Pitney Bowes Inc." footer

The Sign In screen implemented across three device sizes. The layout stays consistent (logo, fields, button, footer) but repositions to suit each screen: on the smaller phone screen the logo sits above the fields with less surrounding whitespace, while the larger tablet layouts push the form lower and center it with more breathing room.

ConfirmConnect Task List: Responsive Screens
Three implementations of the ConfirmConnect task list at different device sizes, a 10-inch tablet, a 7-inch tablet and a smartphone, each showing List, Map and Transfers tabs, a task filter and sort control, and a scrollable list of field tasks such as bridge surveys, connection installs and permit conditions, each with a coloured status icon, location and timestamp.

The task list implemented across three device sizes, showing real field-inspection tasks such as bridge asset surveys and permit conditions. The tablet layouts keep the full list format with generous spacing, while the smartphone version compresses row height and hides less critical detail to fit the smaller screen without losing the colour-coded status icons.

ConfirmConnect Menus: Dropdown and Sort
Three device sizes showing the ConfirmConnect menu overlays: a dropdown menu with options including New SW Inspection, New Enquiry, New Defect, Refresh Lookups, Select Routes, About and Sign Out, and a separate sort menu offering Alphabetically, By Due Date and By Route Order, each with a hand-pointer graphic indicating the open control

The global navigation menu and the task list's sort menu, shown open across all three device sizes. The pointer callouts highlight which control triggers each overlay, and the menu options themselves (creating new inspections, enquiries and defects) confirm this is the primary way field workers start new tasks from anywhere in the app.

ConfirmConnect Map: Route View and Layer Toggles
Three device sizes showing the ConfirmConnect map view with a route highlighted in green and blue on a road map, plus a "What's Going On" layer menu with checkable options for Due Inspections, Routes, Features, Current Defects/Jobs, Completed Jobs, Enquiries, Completed Street Works and Current Street Works, and a Refresh button, indicated by a hand-pointer callout on the tablet view

The map view plots field routes and lets inspectors toggle which data layers are visible, such as due inspections or completed street works, through the "What's Going On" menu. On the smartphone, the same map and layer controls are condensed into compact icon buttons along the right edge to preserve screen space.

ConfirmConnect Condition Survey: Detail Screen
Three device sizes showing the ConfirmConnect Condition Survey detail screen, with an expandable Feature section containing a map and a Relocate button, asset details for Brombil Gardens, Margam, Port Talbot including route reference and lane classification, and collapsible sections for Linked Documents, Photo (with camera and upload options), Defects and Conditions, ending in Save Draft and Complete buttons

The Condition Survey screen where field inspectors log an asset's location, attach photos and record defects before submitting. The collapsible section pattern (Feature, Linked Documents, Photo, Defects, Conditions) keeps a data-dense form manageable on the smartphone, where most sections collapse by default to fit the smaller screen.

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