OVERVIEW
Garrett’s IT team introduced 'EVA' (Enterprise Virtual Agent), an AI-powered ServiceNow chatbot designed to automate routine tasks and provide employee self-service. I was tasked with creating a friendly, highly legible icon that delivers excellent visual contrast across both light and dark themes in Microsoft Teams.
OBJECTIVES
Design a visually distinctive icon for the AI-based Chatbot titled "EVA", ensuring modernity, optimized legibility, and excellent contrast for implementation across light or dark Microsoft Teams themes.
TIMELINE
1 week
KEY RESULTS & IMPACT
Micro-Resolution Legibility: Designed vector geometry optimized for high clarity even at small avatar sizes.
Accessibility First: Achieved strong colour contrast that adapts seamlessly across both Light and Dark themes in Microsoft Teams.
Platform Ready: Delivered scalable SVG and PNG asset packages for immediate ServiceNow integration.
1. Research: Analysed the target audience and usage contexts (ServiceNow platform & Microsoft Teams) to establish key visual requirements for small-scale icon legibility.
2. Sketching & Ideation: Created multiple sketches and iterated on the designs to refine the overall look and feel of the icon.
3. Stakeholder Feedback & Refinement: Gathered feedback from project stakeholders to iterate on character features, proportions, and expression.
4. Accessibility & Contrast Testing: Validated color palettes against WCAG contrast standards in both light and dark Microsoft Teams themes to ensure high legibility at micro-resolutions.
5. Final Asset Delivery: Finalized vector geometry in Adobe Illustrator and delivered scalable SVG and PNG asset packages to developers for seamless platform integration.
Concept Exploration & Iteration
Rough sketches exploring character shapes and facial expressions.
Vector iteration progression refining line weights, eyes, and antenna proportions in Adobe Illustrator.
Final Icon Design
Final "EVA" character icon featuring a cheerful, high-contrast palette.
Theme Adaptation & Accessibility
"EVA" avatar rendering in Microsoft Teams — Light Theme.
"EVA" avatar rendering in Microsoft Teams — Dark Theme.