OVERVIEW
Garrett Connect mobile app provides mechanics and automotive enthusiasts easy on-the-go access to Garrett tools, news, training and events.
OVERVIEW
Design a mobile app for Garrett's IAM (Integrated Aftermarket) division, providing mechanics and automotive enthusiasts with the following features:
• Get Certified: Access online technical training and earn Garrett certificates.
• Diagnose Your Turbo: Identify malfunctions and receive suggested corrective actions.
• Scan A Turbocharger: Quickly identify the correct replacement part.
• Get A Quote: Obtain quotes for turbocharger replacement.
• Find Nearest Distributor: Locate the nearest distributor for Garrett products.
• Boost Vehicle Performance: Use Boost Adviser calculations and recommendations to enhance vehicle performance.
Design a mobile app for Garrett's IAM (Integrated Aftermarket) division, providing mechanics and automotive enthusiasts with the following features:
• Get Certified: Access online technical training and earn Garrett certificates.
• Diagnose Your Turbo: Identify malfunctions and receive suggested corrective actions.
• Scan A Turbocharger: Quickly identify the correct replacement part.
• Get A Quote: Obtain quotes for turbocharger replacement.
• Find Nearest Distributor: Locate the nearest distributor for Garrett products.
• Boost Vehicle Performance: Use Boost Adviser calculations and recommendations to enhance vehicle performance.
Time
6 months
ROLE
UX Researcher (Contextual inquiry, personas, journey mapping, usability testing, and heuristic evaluation)
UI and UX Designer (Information architecture, wireframes, UI design, high fidelity prototyping, iterative design)
TOOLS
Adobe XD, Photoshop, Illustrator, draw.io
OUTCOME
Garrett Connect was launched May 2021 on Google Play, the App Store, and Huawei App Gallery.
Since the launch of the app, Garrett Connect has experienced consistent year-on-year growth, attracting over 100,000 active users from 2021 to 2023.
Turbo Diagnostics screen
END-TO-END UX PROCESS
1. Stakeholder Mapping & Persona Creation: Identified key stakeholders and created user personas based on research insights to understand user needs and behaviors better.
2. Customer Journey Mapping: Mapped out the user's journey from initial interaction to completion of tasks, identifying pain points and opportunities for improvement throughout the process.
3. Design and Prototyping: Developed functional prototype using Adobe XD to simulate the app's navigation and user flow, and used Adobe Illustrator to create the icons.
4. Testing and Evaluation: Conducted usability testing with target users to identify usability issues and gather feedback on the app's design and functionality. Analysed user feedback and iterated on the designs to improve the user experience.
5. Development: Collaborated with developers to translate the design into code, ensuring that the final product aligned with the design specs and user experience goals.
6. User Acceptance Testing (UAT): Performed thorough testing to ensure that app aligns with the final design in terms of functionality, performance, and design specifics.
7. Iterative Design and Continuous Improvement: Monitored user feedback, app performance, and user behaviour analytics. Implemented new features to enhance the user experience further.
Home screen for Tablet
Turbo Diagnostics screen for Tablet
Stakeholder Map
Personas
User Journey Map - Garage Mechanics, Performance Car Enthusiasts, Master Distrubutors, General Public
User Flow for Finding a Turbo from the Catalog
User Flow for Accessing Boost Adviser Tool
Garrett Connect Mobile App icon - Designed with Adobe Illustrator
